All new staff follow a thorough induction programme, completing the care certificate and some topics including the below:
- Care Certificate
- Confidentiality
- Record Keeping
- First Aid
- Safeguarding of adults
- Equality & Diversity
- Fire Safety
- Moving & Handling
- Responding to Emergencies
- Safeguarding & Whistleblowing
- Safe Handling of Medicines
- Dementia Awareness
- Health & Safety
- Infection Control
- Person Centred Approaches
After completing their induction, we monitor staff with spot checks and supervision. The branch is run by a Manager who holds a level 5 in management of domiciliary care services. Alongside the service manager the Co-ordinators and the administration staff are responsible for the day to day running of the office.